Terms and conditions

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The website www.eastpakaustralia.net.au (the website) is owned and operated by Abyss Distribution Pty Ltd (AD) - Australian Business Number 67 084 903 462. The following sets out the terms and conditions that govern use of the website.

Use of the website constitutes agreement with these terms and conditions. AD may, in its absolute discretion, modify or amend these terms and conditions from time to time and those modifications will become binding once displayed on the website.

AD is not liable for any losses or damages caused by this website or any website linked to or from this website.

AD will attempt to keep the content of the website up to date at all times. However, AD does not guarantee the accuracy or currency of the content. Items promoted on the website are subject to availability and may change from time to time. By using the website, you acknowledge that colour accuracy on the website cannot be guaranteed, and will vary depending on the resolution and screen type of your computer.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, AD shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

AD shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, AD shall immediately issue a credit to your credit card account in the amount of the charge.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 


We do not ship outside of Australia. AD cannot be held responsible for an incorrect address being entered on your order.  Address confirmation is given on the review page in the checkout section of the site, so please ensure the details are correct.

We use Australia Post for all deliveries within Australia and the standard delivery guidelines of this service apply.  AD will not be held accountable for late deliveries or loss or damage relating to late deliveries.  Shipping costs are as shown in cart.


Should you wish to cancel your order, you must email us immediately.  However, the majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.


All stock is quality checked before shipping. The customer is responsible for inspecting the goods for faults and notifying us within 7 working days of receiving the goods should there be any issues.


All prices are in Australian dollars and include GST. Prices are subject to change without notice.


Eastpak online Australia stands behind the craftsmanship and quality of all our products sold online. In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. You must notify us within 7 working days of receiving the goods should there be a fault.

To return an item, you must email us at eastpak@abyss.net.au  and inform us of the reason for return. We will then provide you with further instructions and a Return Authority number (RA#).  No goods will be accepted without a valid RA#.

Goods must be returned within 21 days of receipt date – unworn and/or unused and contain all the original packaging and labels. We will credit your original method of payment, within 7 days of us receiving the returned item. All shipping costs associated with the return of faulty goods are the responsibility of AD.  We recommend sending returns via a service that has a track & trace function as we do not accept responsibility for any lost items.


Abyss Distribution function as an online re-seller for the brand and do not handle warranty requests outside of the aforementioned 7 day period for goods received with faults. All warranty claims for the 30 year warranty need to be directed to the international warranty team eastpakwarranty_general@vfc.com for more information on claiming the 30 year Eastpak warranty please follow this link


To exchange a product, you must email us at eastpak@abyss.net.au  and inform us of the reason for return. We will then provide you with further instructions and a Return Authority number (RA#).  No goods will be accepted without a valid RA#. The goods can be exchanged within 21 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels.

When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer. We recommend sending returns via a service that has a track & trace function as we do not accept responsibility for any lost items.


AD knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. By visiting eastpakaustralia.net.au, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does AD Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience. Here are the types of information we gather.

·         You might supply us with such information as your name, address, and phone numbers, and credit card information. We receive and store any information you enter on our Website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

·         Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many websites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our website.

·         E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your “Subscription” preferences by your account, or please contact us at eastpak@abyss.net.au to be removed.

What About Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does AD Share The Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.  We do not retain your credit card information after your order is complete; rather it is submitted directly to our bank.  You can rest assured that with each purchase your credit card information will be secured.  It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “log off” link located in the side menu.

Which Information Can I Access?

AD gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Terms & Conditions, Statements, And Revisions

If you choose to visit eastpakaustralia.net.au , your visit and any dispute over privacy is subject to this Notice and our Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the “Contact Us” link on the menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Statement and the Terms & Conditions will change also. You should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to AD. For security purposes AD sometimes collects and analyses the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.


Questions regarding our Terms & Conditions, Privacy Statement, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link , or you can email us at: eastpak@abyss.net.au